History & Pedigree
From the founding of The Universal Improvement Company in 1992 to the latest version of Kestrel: a journey of continuous improvement.
First steps
The UIC founded
The Universal Improvement Company was founded by Richard Capper and John MackMersh in the UK.
First trip to Australia
The UIC's first engagement in Australia marked the beginning of two decades of operational improvement work Down Under.
Jon Machin joins
Jon Machin joins the team initially to support Pipit and Egret.
Bugle at C2C
First installation of Bugle at C2C. Bugle goes on to capture 100% of the UK passenger train operators.
Bugle sold
Cash used to set up Australian business and recruit new Systems Consultants to develop Kestrel.
First new Kestrel
Kestrel for Docklands Light Railway goes live, the first new Kestrel system built after Bugle.
Australian business established
The Australian business is established as a stand-alone entity.
Madeleine Lawler joins
Madeleine Lawler joins the UIC team, bringing fresh perspective and expertise.
First Australian Kestrel
Kestrel for Yarra Trams goes live, the first Australian Kestrel installation.
Rebecca Coates joins
Rebecca Coates joins as the first Australian Systems Consultant.
Jon Machin takes over UK Kestrel
Jon Machin takes over UK Kestrel while Richard embarks on the road to retirement.
Kestrel Next Generation
First Kestrel Next Generation, Kestrel for the Elizabeth Line, goes live.
Madeleine Lawler takes over Australian Kestrel
Madeleine Lawler takes over Australian Kestrel operations, continuing the legacy of excellence.
A Legacy of Excellence
Kestrel is the latest in a line of Operational Performance systems with a strong pedigree going back to when the UIC was founded in 1992, and even earlier. From Bugle capturing 100% of UK passenger train operators to Kestrel serving transport operators across the UK and Australia, our commitment to operational performance improvement has never wavered.